FAQs
Can I cancel or change my order?
We are committed to getting your order to you as soon as possible. Therefore, after your order is placed, it immediately goes into the fulfilment process, and you are not able to cancel or adjust the order.
Sustainability
We are incredibly proud of brands Scottish roots and our unique heritage as a British brand. As part of our commitment to safeguarding Hunter, our production is based in China, Indonesia, Thailand and Vietnam. Taking into considering local environmental factors, these factories are some of the largest and highest quality producers of rubber in the world and manufacturing very close to the materials source helps reduce the carbon footprint of our products. All factories are close to our rubber plantations and reflect our values and our commitment to quality and innovation.
Brand & Product Collaboration Opportunities
Please email our press team at hello@hunterboots.com.au with your enquiry and we will do our best to get back you.
We always welcome new creative ideas, but please be mindful that our team receive an incredibly high volume of enquiries a day and we are not always able to respond to all of them.
Hunter Shop Locations
You can easily find a local retailer using our Store Locator page.
Prefer to try our products in person? Just head over there to see recommended stockists near you. And of course, you can always shop directly on our website!
If you need further help, feel free to email us at hello@hunterboots.com.au — we're happy to assist.
My Discount Code isn't working
When you sign up to our exciting newsletter, you will shortly receive an e-mail with your welcome code (please allow 20 minutes for the email to reach your inbox). When you reach checkout, enter the code into the Discount field and click Apply. Please note that discount codes are not valid in conjunction with any other offers.All discount codes are provided by us, we do not use third parties. If you still have any issues, please contact hello@hunterboots.com.au and we will be happy to assist.
If I subscribe to the new Hunter newsletter, what will I receive?
If you subscribe to our super newsletter, you will be the first to know about the latest styles and sales promotions available.
If you would like to unsubscribe please contact hello@hunterboots.com.au
Suspected faulty goods
If you suspect a manufacturing defect and purchased your goods from a website or retail store other than www.hunterboots.com.au, please return the suspected faulty item to the retailer you made your purchase from.
If you have purchased from our online store, we should hopefully be able to assist over email, if you are able to email some images of your item and the problem with item.
In the images if you could please include:
- Images of the fault(s)Both boots together showing the uppers
- The sole units of both footwear
- An image of the inside of the tongue label on the footwear (We will need this as we require the factory detail which is printed on the inside of the tongue)
Please ensure that all images are included, as we will need all of these images to be able to consider this over email for you.
We look forward to receiving the images, and we can then advise you further on any action we can offer to you. Any further questions please contact hello@hunterboots.com.au
Any product purchased before the 1st January 2025
We are in the process of relaunching the Hunter brand in Australia and New Zealand and will do our very best to service you with your enquiry. While we are not responsible for your purchase prior to this date, please reach out if you have any questions: hello@hunterboots.com.au
Product purchased from Hunter stockists
If you have any queries regarding products purchased from our wonderful Hunter stockists, please reach out to the store directly.